FAQ

The extension can't be installed
If the extension is not installed, try one of the following solutions: Make sure that the download link is open in the Google Chrome browser. If your syst...
Wed, 6 May, 2020 at 4:59 PM
I can't see the Examus icon in the upper right corner of the browser
If you don't see the Examus icon in the upper-right corner of the Google Chrome browser, or it's inactive, it may mean that the extension is insta...
Tue, 23 Jun, 2020 at 7:03 PM
I can't enter the app
If you can't log in to the app, consider the following possible reasons. Authorization via the Examus button.  Each educational institution has its o...
Wed, 6 May, 2020 at 5:00 PM
I don't get an email to restore my password
To restore your credentials, log out of the Examus extension, open your school's website in a browser, and use the password recovery form on the site. ...
Wed, 6 May, 2020 at 5:00 PM
The computer does not pass the preliminary verification
General checklist for cases when you have problems with the verification     Clear the browser cache (Ctrl+Shift+R for Windows, Command+Shift+R for MacO...
Thu, 7 May, 2020 at 4:06 PM
When I start the preliminary verification, I don't see any window to provide access the camera and microphone
Make sure that pop-up windows are allowed in your browser settings: chrome://settings/content/popups Such windows can also be blocked by the operating syst...
Wed, 6 May, 2020 at 5:00 PM
When I start the preliminary verification process, I can't see the "Provide access to the screen" window
1. Make sure that the Chrome browser settings allow Examus to access the camera: chrome://settings/content/camera 2. Make sure that access to the microphon...
Wed, 6 May, 2020 at 5:01 PM
The "Share" button is not active in the "Provide access to the screen" window.
If the Share button in the "Provide access to the screen" window is inactive, click on the desktop image to highlight it with blue frame, and then...
Thu, 7 May, 2020 at 4:07 PM
The "Provide access to the screen" window appears and immediately disappears (for Mac OS)
If the window appears, but immediately disappears, thus not allowing you to click the Share button, right-click on the Google Chrome icon in the toolbar (at...
Wed, 6 May, 2020 at 5:01 PM
All slots have grey color
Grey color indicates slots that are no longer available. Contact Examus technical support at support@examus.net or leave a request on this portal. Be s...
Wed, 6 May, 2020 at 5:01 PM