Nothing is stuck! Identifying you takes time.
If you are not granted access to the test, it is likely due to identification issues. For example:
- A black screen.
- Poor quality of the document photo.
Please check your internet connection and try refreshing the page. Also, ensure your webcam is functioning and that the photo of your ID document is clear, high-quality, and allows the proctor to properly identify you. Please check the chat with the proctor on the right panel.