Table of contents:


In the operating system settings, starting with Windows 8, it is required to provide additional permissions for applications to access the camera and microphone.


Windows 8


1. Move your cursor to the upper right corner of the screen to bring up the sidebar. Then click on Settings:


2. Select Change PC settings:



3. Go to Privacy:



4. Click Webcam and make sure the "Let apps use my webcam" slider is enabled:


5. Go to the "Microphone" and make sure that in the "Let apps use my microphone" the switch is in the "On" position:


Windows 10


1. Click on Start > Settings:


2. Go to Privacy:



3. On the left, click on Camera, then make sure that the "Allow apps to access your camera" switch is On:


4. Scroll the page down and make sure that the "Desktop App Web Viewer" and "Allow desktop apps to access your camera" switch is also On:



5. Click on Microphone and make sure that the "Allow apps to access your microphone" switch is On:


6. Scroll down and make sure that the "Desktop App Web Viewer" and "Allow desktop apps to access your microphone" switch is On:



Windows 11


1. Right-Click on Start > Settings:

2. Go to Privacy & security > Camera:


3. Make sure that the "Camera access", "Let apps access your camera" and "Desktop App Web Viewer" switches is On:


4. Scroll the page down and make sure that the "Let desktop apps access your camera" switch is also On:


5. Go to Privacy & security > Microphone:


6. Make sure that the "Microphone access", "Let apps access your Microphone" and "Desktop App Web Viewer" switches is On:


7. Scroll the page down and make sure that the "Let desktop apps access your microphone" switch is also On: 


Need further assistance? Reach out to us via support@examus.com or our support portal so that we can help you.