The reason for this error is a weak or unstable Internet connection. The minimum acceptable internet connection speed for proctored exams is 1 Mbit/s.
We recommend the following steps to resolve the error:
- Close any third-party applications that use your Internet connection.
- If you are connecting via Wi-Fi, try changing your connection to the cable. If you cannot use a cable connection, place your computer/laptop as close as possible to the Wi-Fi router.
- If other users besides you are connected to the same network, ask them not to use the Internet during the test and disconnect their devices from the network.
- Try using a different Internet connection. For example, share mobile Internet from your smartphone via an access point.
Need further assistance? Reach out to us via support@examus.com or our support portal so that we can help you.
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