This stage of the system check can fail with one of two error messages:

• "Webcam not found";
• "No image from the webcam".

"Webcam not found"

Here's what you can do to fix this error:

• Allow sites to access your camera in the browser;
• Make sure the camera is connected to your computer (if it's an external cam) or connect it to a different USB port;
• Update or reinstall the camera driver;

After you follow the recommendations, restart the browser and re-launch the system check.

"No image from the webcam"

In order to fix this issue, try the following:

• Turn on the light in the room and remove any objects that can cover the webcam.
• Connect the webcam to a different USB port.
• Update or reinstall the camera driver.

After you follow the recommendations, restart the browser and re-launch the system check.

The check is stuck in a loop

In certain cases, the "image from the webcam" might get stuck in a loop:

Here's what you can do to fix it:

• Disable any programs that can access your webcam (Skype, Discord, TeamViewer, Zoom, etc);
• Close any other browser tabs that might be using the webcam at the same time;
• Allow access to the webcam in OS settings (Windows, macOS);
• Turn off your antivirus (if used) for the duration of the exam.

After you follow the recommendations, restart the browser and re-launch the system check.

Need further assistance? Reach out to us via support@examus.com or our support portal so that we can help you.