FAQ

There are no slots in the calendar
The exam may have already expired. In this case, you need to contact the training organizer to clarify the timing of the exam or check them in your persona...
Thu, 7 May, 2020 at 4:08 PM
The calendar doesn't show a list of exams or a specific exam
Possible cause: It may take some time to load the list of your exams, but if you still don't see your exam in a while, just refresh the page (F5 in W...
Wed, 6 May, 2020 at 5:02 PM
I've already chosen the test date on the site, but I don't see any record in the Examus calendar
To book your time slot for a proctoring test, you must use the Examus calendar. You can't choose the slot via the website. See also: How to sign up fo...
Wed, 6 May, 2020 at 5:02 PM
What time (time zone) is used in Examus?
All elements of the Examus interface (including the recording time) ALWAYS use the Moscow time (UTC +3).  When registering for the slot and at the beginnin...
Wed, 6 May, 2020 at 5:02 PM
There is no button with the name of the test, I can't start the exam
There may be several reasons:   1. You did not sign up for the exam in the Examus calendar.   2. Your examination time has not started yet. The test butt...
Wed, 6 May, 2020 at 5:02 PM
I want to start the exam, but I see the "No proctors available" caption.
Kindly wait for a while, if you joined the room ahead of time.  If you still see this caption in 10-15 minutes after the slot starts, follow these steps: ...
Wed, 6 May, 2020 at 5:02 PM
Does the procedure for checking my computer and sending my passport photo use my examination time?
No, the timer of your test starts only when you directly enter the page with the test questions, and despite possible technical delays at the beginning, you...
Wed, 6 May, 2020 at 5:02 PM
The "Take a picture" and "Send" buttons are not available on the document photo submission page
Use vertical scrolling on the page or use keyboard shortcuts:   Windows and Linux: press Ctrl and -. Mac: use ⌘ and -.  
Wed, 6 May, 2020 at 5:02 PM
After sending a photo of the document I can't proceed to the test
It may take some time for the proctor to check your data. However, if you are still on the same page for 10 minutes or more after sending the photo, kindly ...
Wed, 6 May, 2020 at 5:02 PM
During the exam, the extension was closed by mistake or spontaneously
If you accidentally closed an extension during the exam or it closed spontaneously as a result of an unexpected technical failure, you must log in again. Yo...
Wed, 6 May, 2020 at 5:02 PM