FAQ

Buttons in the exam interface don't work, the page freezes, and images don't load
If the test page freezes or the buttons in the test interface (Save, Check and so on) do not respond, restart the page (F5 in Windows, cmd+r in MacOS). We k...
Wed, 6 May, 2020 at 5:02 PM
Tasks in the test have mistakes or are formulated incorrectly
The Examus proctoring system is not the author of test tasks and doesn't have access to their administration. Please address this question to the suppo...
Wed, 6 May, 2020 at 5:02 PM
The test is missing or another page has loaded instead of the test
Refresh the page (the F5 button in Windows, or cmd+r in MacOS). Go to the My profile (Personal account) section. Open the list of courses available, an...
Wed, 6 May, 2020 at 5:02 PM
There is no "Submit for review" button in the test.
This may mean that the exam deadline hasn't been extended and you are taking the test in the "no evaluation" mode. Take a screenshot and sen...
Wed, 6 May, 2020 at 5:02 PM
When can I get my certificate?
Kindly note that all the tasks related to the certificates are handled by the educational institution that provides the training course. Contact the student...
Tue, 29 Sep, 2020 at 4:02 PM
Cookies
1. It is recommended to enable Cookies in the browser settings:   Google Chrome - go to the page chrome://settings/cookies, section "General settings...
Tue, 29 Dec, 2020 at 1:44 PM
How to close all applications that can capture the camera? (Windows)
Please, close all applications that can capture your camera (Skype, WebcamMax, Discord, Zoom, Microsoft Teams and others).   For this you need: 1. Open ...
Tue, 26 Jan, 2021 at 12:58 PM
The last system check point fails (Chrome + Windows)
The last system check point fails for three reasons: 1) No microphone connection; 2) No connection to camera; 3) Low speed or unstable internet connection...
Tue, 26 Jan, 2021 at 4:06 PM
The last system check point fails (Yandex.Browser + Windows)
The last system check point fails for three reasons: 1) No microphone connection; 2) No connection to camera; 3) Low speed or unstable internet connection....
Tue, 26 Jan, 2021 at 4:08 PM
How to change DNS in browser settings?
Google Chrome – on page chrome://settings/security switch on “With” and use Cloudflare (1.1.1.1) or Google (Public DNS):   Yandex.Browser - on page brow...
Tue, 26 Jan, 2021 at 5:48 PM