FAQ

Camera access settings in macOS
The system check may fail because your camera is not working properly. In order to troubleshoot, follow these steps: If the light next to the camera i...
Wed, 11 May, 2022 at 1:54 PM
System check fails with "There is no sound in your mic" (Windows)
During the system check, Examus listens to your mic. If you see a "There is no sound in your mic" message, try to speak into the mic clear...
Wed, 11 May, 2022 at 2:43 PM
Failed to capture the mic (macOS)
During the system check, Examus reads the input from your microphone. If you see the message "No sound from your microphone", try speaking lo...
Wed, 11 May, 2022 at 3:17 PM
Camera settings for Lenovo
If you have a Lenovo computer, there is a good chance that the camera check problem is caused by Lenovo's proprietary software.  To fix it, try the fo...
Wed, 11 May, 2022 at 1:29 PM
How to enable JavaScript in browser
JavaScript must be enabled in your browser in order to display web pages correctly. To enable JavaScript, enter the following link in the browser address ba...
Fri, 13 May, 2022 at 11:16 AM
Checking browser for updates
You need to use the latest browser version in order to take a proctored test. Paste one of the links below into the address bar of your browser and pres...
Fri, 13 May, 2022 at 11:48 AM
How to avoid page or browser freezing during the test
To avoid technical problems during the test, we recommend that you do the following before the test starts:  Clear the browser cache (Ctrl+Shift+R for Win...
Wed, 11 May, 2022 at 11:47 AM
How to Сlear Сache and Сookies
To make sure the testing page is displayed properly, we recommend that you clear the browser Сache and Сookies before starting the test. Google Chrome (...
Thu, 12 May, 2022 at 11:03 PM
How to enable pop-up windows
Prohibiting browser pop-ups can affect the performance of test pages. Make sure that pop-ups are allowed in the browser settings before testing. Access ...
Thu, 12 May, 2022 at 11:16 PM
How to update camera driver
In some cases, updating/reinstalling the camera drivers helps solve the problem with passing the Examus system check. Updating the driver Click Start,...
Wed, 11 May, 2022 at 12:25 PM