This error indicates issues with video streaming during the hardware check, which verifies that video data packets are being sent to the server and are not being blocked. It typically appears due to weak or unstable internet connection. Please try the following steps:
- Ensure you have selected and shared your entire desktop or specific application window when prompted by the browser's pop-up screen sharing dialog. Do not close this selection window. https://help.examus.net/en/knowledge_base/art/643/cat/101/inactive- share
- Verify that you have allowed camera and microphone permissions for this website in your browser. Check your browser's address bar for blocked camera or microphone icons and click them to set permissions to "Allow."
- Try using a different web browser (like Chrome, Firefox, Edge, or Safari) to see if the problem persists.
- Close any other applications on your computer that may be using your internet connection, such as streaming services, cloud backups, or other video calls.
- If you are on Wi-Fi, try switching to a wired ethernet cable connection. If a cable is not possible, move your computer closer to the Wi-Fi router.
- If other users or devices are on the same network, ask them to pause heavy internet use (like streaming or downloads) during your test or disconnect their devices temporarily.
- Attempt to use a different internet connection entirely, for example, by using your mobile phone's internet as a hotspot for your computer.